Job Description

Our Client is a reputable international private bank offering a wide range of wealth and asset management services. With a strong presence in Luxembourg and other European financial centres, the Company focuses on delivering high-quality, tailored financial services to private clients and institutions.

They are seeking a proactive Client Support Officer to strengthen client relationships and ensure the smooth execution of operational activities in a dynamic and collaborative environment.

Your areas of responsibility:

• Execute and follow up on client instructions in accordance with internal procedures.
• Manage investment instructions and corporate action event communications.
• Ensure accuracy and completeness of client documentation and records.
• Monitor pending issues and escalate them to the Customer Relationship Officer (CRO) when needed.
• Act as the point of contact with internal departments for issue resolution and information sharing.
• Serve as an alternative contact to the CRO for clients (calls, meetings, etc.).
• Support the CRO with research, document preparation, and delegated tasks.
• Monitor credit positions daily/monthly (limits, collateral, overdrafts, risk concentration).
• Oversee operational quality and risk indicators (e.g. deposit renewals, MiFID profiling, dormant accounts)

Your profile:

• Minimum 5 years of experience in private banking, life insurance, or financial services.
• Solid knowledge of private banking operations and regulatory requirements (KYC, AML, FATCA, CRS).
• Fluency in English and French; additional languages are an asset.
• Proficient in standard IT systems; quick to adapt to new software tools.
• Service-oriented, client-focused, and collaborative mindset.
• Discreet, detail-oriented, and reliable with a high sense of accountability.
• Proactive, motivated, and open to learning.

Could this be the right opportunity for you? Please do not hesitate to send your CV to Michael Mandic at michael.mandic@andersonwise.com to be considered for this recruitment process.

Your application will be treated with the utmost discretion.

When using our services, our clients require that we introduce candidates already in possession of a valid Luxembourg work permit. If this is not your case, we regret to inform you we will not be able to consider your application.

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We are an equal opportunity recruitment firm and welcome candidates from all backgrounds to apply